Frequently Asked Questions

Everything you need to know about your ÉTERNE experience.

What is the typical shipping timeline for orders?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return and exchange policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Exchanges are complimentary, while returns for a refund incur a small processing fee.

How do I ensure I select the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or sticking to your true size for oversized essentials.

Are your materials sustainably sourced?

At ÉTERNE, we prioritize high-quality, durable fabrics including organic cotton and recycled blends. We partner with ethical manufacturers to ensure our production process minimizes environmental impact.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You may request a cancellation within 60 minutes of purchase; after this window, we are unable to make changes but can assist you with a return once the package arrives.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options such as Klarna and Afterpay.